SHIPPING & DELIVERY
- How long does it take to receive an order?
Our average delivery times are 2 to 4 working weeks (La Poste adapts the pace of mail delivery to protect the health of postal workers against Covid-19).
Orders with several different items are sent on the same day and you receive them on the same date.
- Where do we deliver and what are the delivery costs?
We deliver all over the world. Delivery costs are FREE from 50 € of purchase.
- Where are you from ?
Our company is entirely French but our warehouses are based in Asia.
- Who delivers my article?
Your items are delivered through your local post service.
- What are the delivery times?
Items are delivered according to the terms of your local post office.
- What happens if no one is home?
Don't worry, our items will be left in your PO Box if they are small enough. Otherwise, your package will be left at your post office where you can collect it.
- I made the wrong delivery address, what should I do?
Don't worry, if your order hasn't shipped yet, contact us immediately and we'll be happy to update your information. Otherwise and in accordance with our general conditions of sale, once an order has been sent from our warehouse, no further changes can be made.
- There are items missing from my order, where are they?
We work with a single supplier, when you place an order, our supplier takes care of all the products ordered. If you order 5 different items, you will therefore receive 5 different packages and they will arrive the same day (except for a problem encountered along the way). On the other hand, if you order the same product 3 times, then they will all be sent in 1 single package.
- Is your site secure?
This site is 100% secure. And to tell the truth, we could even say that it is 300%. Here's why: First, the site you're visiting is on an HTTPS server (the little green padlock on the left side of the URL for this page is there to remind you). Most sites only secure their "basket" and everything related to the payment of orders. On this site, ALL PAGES are secure and cannot be hacked or targeted by malware. Finally, regarding the payment, we use Mollie which is one of the references in terms of security of Internet transactions.
- What are the payment methods?
Currently, you can pay by Credit Card on our site. We do not accept bank checks, transfers or payment upon receipt.
RETURNS & REFUNDS
- How does it work if I am not satisfied with my product?
We offer a 100% "satisfaction or money back" guarantee! If, for any reason, the product does not meet your expectations, you can return it to us within 14 days of receipt and we will refund you in full the price of the item as soon as it arrives with us. However, all returned products must be in perfect condition and the return shipping costs must be paid by you. Proof of postage should then be emailed to us as proof of delivery.
- Partnerships and sponsorship
We currently do not have any sponsorship or partnership programs to date. However, if you have any great ideas, please feel free to email us.
Still have questions?
If you still have any questions, you can contact us by email at firstname.lastname@example.org
Your Satisfaction is 100% Guaranteed!