Return & Refund
Your satisfaction is our priority — returns accepted within 30 days
📋 Table of contents
Return period
You have 30 days after receiving your order to request a return. Unfortunately, after this period, we will not be able to process your request.
🇪🇺 European Union — For orders shipped within the EU, you have a 14-day right of withdrawal without providing a reason.
Return conditions
To be eligible for a return, your item must:
- ✓Be in its original condition (unworn, unused)
- ✓Have its original tags
- ✓Be in its original packaging
- ✓Be accompanied by the receipt or proof of purchase
How do I make a return?
Contact us at support@enjouet.com before returning anything to obtain authorization.
We will send you a return shipping label and the necessary instructions.
Return the item carefully packaged to the address provided.
⚠️ Items returned without prior authorization will not be accepted.
Non-returnable items
The following items are sold on a final sale basis (except for manufacturing defects discovered upon receipt):
- 🎨 Personalized items (engraving, printing, name, photo)
- 🃏 Trading cards, puzzles, and board games whose packaging has been opened
- 🗿 Figurines and limited editions showing signs of use
- 🎭 Hygiene products (worn costumes, opened accessories)
- 🏷️ Items on sale or clearance clearly identified at the time of purchase
- 💾 Digital content (codes, licenses, downloads)
- 🎁 Gift cards
📜 These exclusions comply with Article L.221-28 of the French Consumer Code.
Damages and issues
Inspect your order upon receipt. If an item is defective, damaged, or incorrect, contact us immediately at support@enjouet.com so that we can find a solution quickly.
Exchanges
We will replace an item only if it is defective or damaged.
For any other exchange, return the item concerned and then place a separate new order for the desired item.
Refunds
Once we receive and inspect your return, we will inform you of our decision by email.
Return shipping costs
Return shipping costs are your responsibility and are non-refundable. If you receive a refund, the return shipping costs may be deducted from the amount.
💡 For any item valued at more than 75 €, we recommend a shipping service with tracking or insurance.
Gifts
If a returned item was identified as a gift at the time of purchase and sent directly to you, you will receive a credit equal in value to the return.
Otherwise, the refund will be issued to the original purchaser.