FAQs - Frequently Asked Questions

The processing of your order, the manufacture of the products and the delivery require our team a delay of 1 to 3 working weeks maximum. This delay can be explained by a certain number of orders preceding yours, as well as the health crisis we are currently experiencing (Covid-19) and the regulations it generates.

However, we make every effort to ensure that you receive your order as quickly as possible, without compromising the quality of our merchandise.
We have a single type of delivery that serves Europe, the United States, Canada and Australia. Attention, please note that we do not deliver in Africa, nor in Asia, nor in the DOM-TOM.
This is called: "Standard Delivery". The latter is 2.50 euros and includes the tracking of your order.
Our company is entirely French but our warehouses are based in Asia.
Your items are delivered through your local post service.
Items are delivered according to the terms of your local post office.
Don't worry, our items will be left in your PO Box if they are small enough.
Otherwise, your package will be left at your post office where you can collect it.
Don't worry, if your order hasn't shipped yet, contact us immediately and we'll be happy to update your information.
Otherwise and in accordance with our general conditions of sale, once an order has been sent from our warehouse, no more changes can be made.
If your order includes multiple items, these may be shipped separately, depending on available inventory and shipping warehouses.
Don't worry, your package will arrive shortly.

RETURNS & REFUNDS

We offer a 100% "satisfied or refunded" guarantee!
If, for any reason, the product does not meet your expectations, you can send it back to us within 14 days of receipt and we will refund you the full price of the item as soon as it arrives with us.
However, all returned products must be in perfect condition and the return costs must be paid by you. Proof of postage should then be emailed to us as proof of delivery.

PAYMENT

This site is 100% secure. And to tell the truth, one could even say that it is 300%.
Here's why :
- First, the site you are visiting is on an HTTPS server (the little green padlock on the left side of the URL of this page is there to remind you).
- Most sites only secure their "basket" and everything related to the payment of orders. On this site, ALL PAGES are secure and cannot be hacked or targeted by malware.
- Finally, concerning the payment, we use STRIPE which is one of the references in terms of security of transactions on the Internet.
Currently, you can pay by credit card on our site.
We do not accept bank checks, bank transfers or payment on receipt.

If You Have More Questions

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