FAQs - Frequently Asked Questions
It takes our team 8 to 14 business days to process your order, manufacture your products, and deliver them. This delay may be due to several orders placed before yours.
However, we make every effort to ensure that you receive your order as quickly as possible, without compromising the quality of our merchandise.
However, we make every effort to ensure that you receive your order as quickly as possible, without compromising the quality of our merchandise.
We have only one type of delivery that serves Europe, the United States, Canada and Australia.
Please note that we do not deliver to Africa, Asia or the French overseas territories.
This is called "Standard Delivery." It costs 2.50 euros and includes tracking of your order.
Delivery is free for countries in the European zone.
Please note that we do not deliver to Africa, Asia or the French overseas territories.
This is called "Standard Delivery." It costs 2.50 euros and includes tracking of your order.
Delivery is free for countries in the European zone.
Our company is entirely French but our warehouses are based in Asia.
Your items are delivered through your local position service.
The items are delivered according to the terms of your local post office.
Don't worry, our items will be left in your mailbox if they are small enough.
Otherwise, your package will be left at your post office where you can collect it.
Otherwise, your package will be left at your post office where you can collect it.
Don't worry, if your order hasn't shipped yet, contact us immediately and we'll be happy to update your information.
Otherwise and in accordance with our general conditions of sale, once an order has been sent from our warehouse, no further modifications can be made.
Otherwise and in accordance with our general conditions of sale, once an order has been sent from our warehouse, no further modifications can be made.
If your order includes multiple items, they may be shipped separately, depending on available stock and shipping warehouses.
Don't worry, your package will arrive shortly.
Don't worry, your package will arrive shortly.
Returns and reimbursements
We offer a 100% money-back guarantee!
If for any reason the product does not meet your expectations, you can return it to us within 14 days of receipt and we will refund the full price of the item as soon as it arrives with us.
However, all returned products must be in perfect condition and return postage must be paid by you. Proof of postage should then be emailed to us as proof of delivery.
If for any reason the product does not meet your expectations, you can return it to us within 14 days of receipt and we will refund the full price of the item as soon as it arrives with us.
However, all returned products must be in perfect condition and return postage must be paid by you. Proof of postage should then be emailed to us as proof of delivery.
PAYMENT
This site is 100% secure. And truth be told, it's 300% secure.
Here's why:
- First, the site you are visiting is on an HTTPS server (the little green padlock on the left side of the URL of this page is there to remind you of this).
- Most sites only secure their "shopping cart" and everything related to checkout. On this site, ALL PAGES are secure and cannot be hacked or targeted by malware.
- Finally, regarding payment, we use STRIPE, which is one of the benchmarks in terms of security for Internet transactions.
Here's why:
- First, the site you are visiting is on an HTTPS server (the little green padlock on the left side of the URL of this page is there to remind you of this).
- Most sites only secure their "shopping cart" and everything related to checkout. On this site, ALL PAGES are secure and cannot be hacked or targeted by malware.
- Finally, regarding payment, we use STRIPE, which is one of the benchmarks in terms of security for Internet transactions.
Currently, you can pay by credit card on our website.
You will be offered several payment methods on the order page.
We do not accept bank checks, money orders, or payment upon receipt.
You will be offered several payment methods on the order page.
We do not accept bank checks, money orders, or payment upon receipt.
If you have more questions
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