FAQs - Frequently asked questions
Processing your order, manufacturing the products, and shipping them take our team 8 to 10 business days. This timeframe may be due to the number of orders ahead of yours.
However, we are doing everything we can to get your order to you as quickly as possible without compromising the quality of our products.
However, we are doing everything we can to get your order to you as quickly as possible without compromising the quality of our products.
We offer one type of shipping that serves Europe, the United States, Canada, and Australia.
Please note that we do not ship to Africa, Asia, or the French overseas territories.
This is called “Standard Shipping.” It costs 2.50 euros and includes tracking for your order.
Shipping is free to countries in the European zone.
Please note that we do not ship to Africa, Asia, or the French overseas territories.
This is called “Standard Shipping.” It costs 2.50 euros and includes tracking for your order.
Shipping is free to countries in the European zone.
Our company is entirely French, but our warehouses are based in Asia.
Your items are delivered through your local postal service.
Items are delivered according to the policies of your local post office.
Don't worry, our items will be left in your mailbox if they're small enough.
Otherwise, your package will be left at your post office, where you can pick it up.
Otherwise, your package will be left at your post office, where you can pick it up.
Don't worry, if your order hasn't been shipped yet, contact us immediately and we'll be happy to update your information.
Otherwise, in accordance with our terms and conditions of sale, once an order has been shipped from our warehouse, no further changes can be made.
Otherwise, in accordance with our terms and conditions of sale, once an order has been shipped from our warehouse, no further changes can be made.
If your order includes several items, they may be shipped separately depending on stock availability and the shipping warehouses.
Don't worry, your package will arrive soon.
Don't worry, your package will arrive soon.
RETURNS & REFUNDS
We offer a 100% money-back guarantee!
If, for any reason, the product does not meet your expectations, you can return it within 14 days of receipt and we will refund the full price of the item as soon as it arrives at our premises.
However, all returned products must be in perfect condition, and return shipping costs must be paid by you. Proof of postage should then be emailed to us as proof of delivery.
If, for any reason, the product does not meet your expectations, you can return it within 14 days of receipt and we will refund the full price of the item as soon as it arrives at our premises.
However, all returned products must be in perfect condition, and return shipping costs must be paid by you. Proof of postage should then be emailed to us as proof of delivery.
PAYMENT
This site is 100% secure. In fact, you could even say it’s 300% secure.
Here’s why:
- First, the site you’re visiting is hosted on an HTTPS server (the little green padlock to the left of this page’s URL is there to remind you).
- Most sites only secure their “shopping cart” and everything related to order payments. On this site, ALL PAGES are secure and cannot be hacked or targeted by malware.
- Finally, for payments, we use STRIPE, one of the leading platforms for secure online transactions.
Here’s why:
- First, the site you’re visiting is hosted on an HTTPS server (the little green padlock to the left of this page’s URL is there to remind you).
- Most sites only secure their “shopping cart” and everything related to order payments. On this site, ALL PAGES are secure and cannot be hacked or targeted by malware.
- Finally, for payments, we use STRIPE, one of the leading platforms for secure online transactions.
Currently, you can pay by credit card on our website.
Many payment methods will be offered on the order page.
We do not accept bank checks, bank transfers, or payment on delivery.
Many payment methods will be offered on the order page.
We do not accept bank checks, bank transfers, or payment on delivery.
If You Have More Questions
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